Refund policy

1. No Returns Policy

We do not accept returns or exchanges for change-of-mind purchases. Please carefully review the product description, specifications, images, and other details before placing your order.

All sales are considered final, except where a refund or other remedy is required under applicable consumer protection laws.

2. No Refund Policy

We generally do not offer refunds unless an item arrives broken, damaged, or defective, subject to the conditions outlined below and applicable law.

Refunds are not provided for:
- Change of mind or personal preference.
- Incorrect size or product selection by the customer.
- Items that are no longer wanted.
- Minor variations accurately disclosed in the product listing.
- Damage caused by misuse or improper handling after delivery.

3. Damaged or Broken Items During Shipping

If your item arrives broken or damaged, please contact us immediately after delivery.

To qualify for a shipping insurance claim:
- Shipping insurance must have been selected and purchased at checkout, where offered.
- Clear photographs or videos of the damaged item and original packaging must be provided.
- Additional information may be required to process the claim.
- Claims are subject to verification and the applicable insurance terms.

Once a claim is verified and approved, we will arrange an appropriate refund or replacement, subject to insurance coverage and applicable laws.

Please note that optional shipping insurance does not limit any statutory consumer rights you may have.

4. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

5. Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, payment provider, and insurance claim process.

6. Contact Us

For questions, damaged item reports, or assistance with your order, please contact us:

Email: info@californiaeshop.com

Please include your order number and clear photographs of any reported damage so we can review your request promptly.

This policy does not exclude or restrict any rights you may have under applicable consumer protection laws.