Shipping policy
1. Order Processing
Orders are processed after successful payment confirmation.
Our standard order processing time is generally 1–3 business days, unless otherwise stated on the product listing.
Orders are not normally processed on weekends or public holidays.
2. Shipping Locations
California eShop offers shipping to the locations available at checkout.
Available shipping destinations may vary depending on the product and delivery service.
3. Shipping Times
Estimated delivery times are displayed at checkout or on the relevant product listing.
Delivery times may vary depending on the destination, shipping carrier, warehouse location, customs procedures, and other circumstances.
Some products may ship from domestic or international fulfillment locations.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
Any applicable shipping charges will be shown during the ordering process.
5. Tracking Information
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow time for the carrier's tracking system to update after shipment.
6. Shipping Insurance
Optional shipping insurance may be available for selected shipping methods.
If offered, customers can choose to purchase shipping insurance during checkout.
Insurance coverage, eligibility, and claim procedures are subject to the applicable insurance provider's terms.
7. Delayed or Lost Shipments
Although we work to ensure timely delivery, delays may occur due to carrier operations, weather conditions, customs inspections, or other unexpected circumstances.
If your shipment appears delayed or lost, please contact us so we can review the tracking information and assist you.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please contact us immediately if you notice an error in your shipping address. Changes cannot be guaranteed once an order has been processed or dispatched.
9. Damaged Deliveries
If your order arrives damaged, please contact us promptly and provide photographs of the item and packaging.
Where optional shipping insurance has been purchased, claims will be handled according to the applicable insurance terms.
Your statutory consumer rights remain unaffected.
10. Contact Us
For shipping-related questions or assistance, contact:
California eShop
Elk Grove, California, USA
Email: info@californiaeshop.com